(a) a three tiered systems approach considering personal, interpersonal and organizational/environmental dynamics associated with human diversity;

(b) the cognitive and perceptual skills associated with recognizing and understanding differences;

(c) implications of the changing demographics of the workforce: co-worker and manager-subordinate/partner-associate interactions and firm policies;

(d) recognizing the nature of the cultural assumptions and the need to examine one’s assumptions about oneself, others and the business you’re in;

(e) the importance of giving and receiving feedback and the competencies involved;

(f) communications theory, especially communicating one’s intentions;

(g) exploring many of the ways differences can be interpreted, especially Deficit Model Thinking; and,

(h) understanding the Associative Process, Attribution Theory and Stigmatization: i.e., categorizing, stereotyping and generalizing about others.